FREQUENTLY ASKED QUESTIONS


 

I SAW YOUR WORK BUT DON'T SEE IT ON YOUR WEBSITE?

 Check my etsy store brandonhirtphoto or my other website brandonhirtphoto.com or email me at brandonhirtphoto@gmail.com 


I NEED A GIFT NOW AND CAN'T WAIT? 

If you need something delivered in person or faster then the website please email me and I might have what you want. You can visit any of the galleries that carry my work Artists Hand Gallery in Indiana, PA, Bottleworks in Johnstown, PA, Follow Your Art in Ebensburg, PA, and Rehoboth Art League, Rehoboth Beach, DE.


DO YOU TEACH PHOTOGRAPHY?

Yes I do. I have multiple programs I can teach from Begineer to Composition to Exposure Triangle. I have given presentations at art galleries, camera clubs, zoom meetings and art healing centers. Contact me if you are interested for rates.

HOW LONG HAVE YOU BEEN PHOTOGRAPHING?

I took my first class in High School that was a Black and White Photography class. I thought I was taking world changing photos but they were barely in focus:) So happy to have that experience of processing prints in the darkroom but don't miss the stinky chemicals. I have been photographing over 20 plus years

WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows: 

Cart Total From
To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
$0.00
$49.99
$5.99
$7.99
$14.99
$11.86
$50.00
$74.99
$9.99
$11.99
$19.99
$21.24
$75.00
$99.99
$14.99
$14.99
$23.99
$24.99
$100.00
$149.99
$18.99
$21.99
$29.99
$33.74
$150.00
$199.99
$21.99
$27.99
$34.99
$37.49
$200.00
$999.00
$49.99
$74.99
$99.99
$62.49
$1,000.00
Plus
$99.99
$149.99
$199.99
$124.99

* Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

Cart Weight
Ground Shipping
Expedited 2 Day Shipping
Up to 5LBs
$ 9.95
$19.95
5 - 10 LBs
$15.95
$29.95
10-15 LB
$19.95
$39.95
15 LB +
$29.95
$49.95

(Please note these are only examples and not actual shipping prices according to weight)

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • We do not accept returns; all sales are FINAL. Please contact me. The print lab doesn't accept returns but I can work with you to get what you want
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact brandonhirtphoto@gmail.com with your order number for further instructions.

CAN I CANCEL MY ORDER?  

All print sales are final. Please contact brandonhirtphoto@gmail.com as soon as possible if you need to cancel your order.  

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please email brandonhirtphoto@gmail.com

WHO TO CONTACT?  

You can reach out at any time by email at brandonhirtphoto@gmail.com

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter sign up here

 You can also follow us on our social media pages as we are constantly posting about new work! 

 Instagram:BrandonHirtPhoto 

Facebook: BHirtPHoto

Etsy Store: BrandonHirtPHoto

Other website: BrandonHirtPhoto 


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Please contact me with any issues. I am able to reprint any image that you purchase that may have issues. Returns up to 30 days after receiving product.

Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

MetalPrints™ represent a new art medium for preserving photos by infusing dyes directly into specially coated aluminum sheets. Your images will take on a magical luminescence. You've never seen a more brilliant and impressive print! Colors are vibrant and the luminescence is breathtaking. Detail and resolution are unsurpassed. LONGEVITY MetalPrints Endure the Test of Time! While photo papers have fantastic image stability, Xenon Light Stability Testing results show that the image stability of MetalPrints is 2 to 4 times the image stability of traditional silver based photo papers. Fine Art Canvas Wrap Fine Art Canvas Wraps are printed directly onto museum-quality canvas material using high-quality archival inks. A contemporary way to display your images, with or without a Frame. Canvas Gallery Wraps are made with a Fine Art Print printed directly onto canvas material. The print is then wrapped around an artist's stretcher frame, and finished with your choice of hanging hardware.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

Brandon Hirt Photo

Newsletter Sign-Up

SAVE 20% ON YOUR FIRST ORDER.

Enter your email below and we'll email you a 20% OFF Coupon right now and monthly newsletter with photo tips

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This offer is valid for NEW CUSTOMERS only.

Brandon Hirt Photo

Mountain Laurel

Hey Everyone! I'm giving away a 11x14 matted print of the Mountain Laurel bloom print. Value of $25.00

To enter, fill in your name and email address below

The winner will be announced July 22, 2020

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I'll follow up in an email to confirm your entry. If you do't see a confirmation email, check your spam folder.